From cautious steps to confident strides

• 16:00
• vh Ulm, Kornhausgasse

TIPS FOR IMPROVING INTERNATIONAL BUSINESS COMMUNICATION ELTAU workshop with Ian McMaster More and more people need to communicate internationally in English. This often involves the challenges of different working styles and cultures, which can lead to misunderstandings and even conflict. In such situations, it is essential to be able to communicate clearly and effectively. But how can we best help our clients to become more effective communicators? In this workshop, we will look at how focusing on improving “micro skills” can lead to significant improvements in communicative effectiveness. This might involve incremental steps in developing listening skills — for example, allowing business partners more time to develop their arguments or asking more clarification questions — or small improvements in the way we structure and present information. We will brainstorm a range of key micro-skills for clients to work on and ways in which these can be practised in the classroom. Participants will be encouraged to peer-share their own “hacks” for improving communication through small changes in behaviour. ABOUT THE SPEAKER: Ian McMaster is a business communication consultant, author, and journalist. He was the editor-in-chief of Business Spotlight magazine from 2001 to 2021 and editor-in-chief of Spotlight magazine from 1995 to 2003. Ian is a former coordinator of the IATEFL Business English Special Interest Group (BESIG) and a regular speaker at international conferences. Free for members of any German ELTA, 20€ for external guests.